Dumb, dumber, …..
April 28, 2008
Today I had to make a phone call with the electricity company. I will try to give you a transcript of that call:
Electricity Company: “Good afternoon [... we don't want to embarrass them...], How can I help you?”
Me: “Good afternoon. I have a query regarding a house move.”
Electricity Company: “Yes?”
Me: “We bought the property opposite the road from us. It’s on the same croft as our house. The address is 16 Skinidin.”
Electricity Company: “Erm… huh?” [long silence]
Me: “Are you there?”
Electricity Company: “Yes. I’m confused.”
Me: “We bought the property opposite our home. That property should be registered as ‘16 Skinidin’. Our home is registered as ‘New House, 16 Skinidin’. I have a query regarding the house registered at ‘16 Skinidin’”.
Electricity Company: [long silence]
Me: “Are you there?”
Electricity Company: “Yes. I’m still confused…” [long silence]
Me: “Shall I call again? Although I might get you on the line again.” [I was really frightened]
Electricity Company: [more silence]
Me: “Hello?”
Electricity Company: “Yes, I’m confused. Sorry…”
Me: “Can you pass me on to someone else, please?”
Electricity Company: [more silence]
Me: “Hello? Anybody there?”
Electricity Company: “Yes, I put you through to Ian. Hold the line…”
The actual conversation took about 15 minutes until I got Ian on the line. And Ian got matters sorted quickly and efficiently. Chances are that I had a phone call with dumbest woman in the UK. It took a bit patience to remain polite…
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Sounds like the calls I used to encounter with BT trying to get a new phone line to the caravan. They couldn’t quite understand that we were living in a caravan and building a new house in a field, tricky one for call centre operatives to understand given that it’s not following their ‘normal script’! I’m sure you wasn’t getting too frustrated with the advisor were you Rogier?!?!