Renewal time

November 28, 2007

In December 2006 the ownership of the house was formally transferred to us and thus we also had to insure it. Back then we were less well informed as we are now so we embarked with Tesco. Well, Tesco might be a good supermarket but their insurance department is a bit of a nightmare.

After “first contact” for the home insurance they also offered a competitive premium for a motor insurance. I claimed 5 years no-claim, for which I had my Dutch insurance company put down a statement in writing. I explained the whole thing to Tesco (We’re from Holland, bla, bla,bla… Yes, sure, no problem as long as the document is in English) and sent this document 4 times (of which 2 times via registered mail) to Tesco Insurance and never got any response, only reminder letters that they had not received proof of my no-claim and would cancel the policy if I did not send it within such-and-such number of days.

In the end I got tired of sending that document and they actually canceled the car policy and kept saying that they’d never received anything. You might wonder whether that address that they put on the return envelop actually exists. I got visions of a big shed on huge dump somewhere near a major city, where all the mail would just “vanish”…. And then the people you get at Tesco Insurance when you call them with an issue like that. Do they have call centers abroad? They probably do! Their call center employees are a true pain to talk to.

So, now is the time to ditch Tesco Insurance and find a more competitive one as it’s time for renewal of the home insurance. A choice should not be too difficult, as there’s quite an broad offer of policies. For example the offering from Churchill was already £100.00 lower than Tesco’s renewal proposition.

Any other suggestions or advice? We’re interested in your findings!

Posted by roger | Filed Under Blog 

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